National Oil & Lube News

February 2017

Digital issues of National Oil & Lube News, the trade magazine for the preventive maintenance industry

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38 NOLN | www.noln.net In the future, the auto service shop might closely resemble a comput- er repair counter. Shops may need a full-time information technology (IT) pro, not only to keep the shop's computer systems up-to-date, but to also work on customer vehicles. While computerized systems have changed the way diagnostics are being handled — reducing workload, in many cases, from a full day to under an hour — those same com- puter systems need to be updated, patched and secured just like the software on the office PC. Moreover, there is already a growing concern that computerized systems on a vehicle could be as easily hacked or infected by malware (malicious software) as an office computer. Even more worrisome is the fact that fewer computer experts are on-hand to handle these sorts of updates. As today's new cars age and come out of warranty, this could be an opportuni- ty for the auto service industry, as someone is going to have to ensure the computer systems are, in fact, protected. Does Your Shop Need a Computer Pro? IT Experts for the Vehicle by Peter Suciu

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