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In the future, the auto service shop might closely resemble a comput-
er repair counter. Shops may need a full-time information technology
(IT) pro, not only to keep the shop's computer systems up-to-date, but
to also work on customer vehicles. While computerized systems have
changed the way diagnostics are being handled — reducing workload,
in many cases, from a full day to under an hour — those same com-
puter systems need to be updated, patched and secured just like the
software on the office PC.
Moreover, there is already a growing concern that computerized systems
on a vehicle could be as easily hacked or infected by malware (malicious
software) as an office computer. Even more worrisome is the fact that
fewer computer experts are on-hand to handle these sorts of updates. As
today's new cars age and come out of warranty, this could be an opportuni-
ty for the auto service industry, as someone is going to have to ensure the
computer systems are, in fact, protected.
Does Your Shop Need a Computer Pro?
IT Experts for the Vehicle
by Peter Suciu