National Oil & Lube News

February 2017

Digital issues of National Oil & Lube News, the trade magazine for the preventive maintenance industry

Issue link: http://noln.uberflip.com/i/779457

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14 HONORING THE 2017 TECHNICIAN OF THE YEAR Justin Boyd found a way to turn his life around, provide for his family, become an excellent team member and reconnect with his passion for cars. 24 2017 AFTERMARKET OUTLOOK Find out what leading experts have to say about what's ahead for the automotive aftermarket industry. 28 ONSTAR'S PROACTIVE ALERTS Offering drivers a peek at the future. 32 FLEET ACCOUNTS: LANDING THE BIG FISH Fleet accounts can add stability and growth to a business's bottom line. 34 MAKING THE CASE FOR ELECTRIC VEHICLE (EV) CHARGING STATIONS Have you been thinking about adding an EV charging station to your shop? 38 DOES YOUR SHOP NEED A COMPUTER PRO? Software hacks and computer viruses may eventually spread to vehicles. Will your shop need an IT pro to deal with this new set of issues? 48 BRAS, BOYFRIENDS AND TATTOOS IN THE WORKPLACE It is crucial that operators understand best practices when it comes to human resources and dealing with those sometimes sticky situations. 50 THE CRITICAL IMPORTANCE OF SETTING SPECIFIC BUSINESS GOALS Companies that have specific strategic plans with clear targets and goals make 33 percent more profit than companies without targets. 52 STRAIGHT FROM THE SOURCE Find out from customers how to increase your customer retention and build your business's reputation. 54 SINCERELY – A LETTER TO OUR FAVORITE CUSTOMERS In this shaken up version of the "Sincerely" series, we flip it back on our most loyal customers and tell them why we play favorites. inside this issue Features 14 32 28 34 Correction: An error was made on page 24 of the December 2016 issue of NOLN. Comments in the VendorSpeak feature were erroneously attributed to Marli Manufacturing instead of M&M Service. 4 NOLN | www.noln.net

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